Our conditions of deliveries and return
Our conditions of deliveries are specified in our general conditions of sales and we strive to find the right reliable delivery partners for all the EEC countries.
We are currently selling only in the EEC countries and we have reliable delivery partner.
We also ship outside ECE with our partners: La Poste
We favor second hand packaging so you do not charge you packaging costs. However if we do not have an adequate package for your shipment we take new packaging without additional cost ...
Return procedure:
Reminder: according to the law Article L221-1 of the Consumer Code Each retailer seller grants the client a right of withdrawal within 14 days of receipt of his order and without constraint of motifs or penalties, With the exception of return costs.
This right of withdrawal exercises freely and can not be penalized for any penalty.
The ordered product does not suit you and want to return it to us?
- Log in to your customer account Global Transaction With your e-mail address and password and go to the "My Returns" section for recording the return slip.
- Then drop your package in the selected carrier network by indicating the following address on your package:
Global Transaction - Commercial Agency Mercure - Returns Department
11, rue de l'equimac
35610 Trans-La-Foret - Do not hesitate to send us a message if you encounter a delivery problem or simple to help you ...
- Reminder: Your return items must be returned to their original states and hygiene the underwear can not be returned.
Important:
The customer returns his or his articles by the carrier of his choice with a follow-up parcel. No complaint for a return of return without or traceability can be taken into account.
The customer then has 15 days for the commercial agency Mercure SAS (global transaction site operator) recovers the product (s) delivered by carrier in follow-up
If the return is accepted by the customer service, if it reaches within the 15 days specified above, The client will be offered either a have to have a refund of the amount of purchase.
No claim Past the deadlines, can not be taken into account